TheSafetyTrainingCenter.net provides Safety Training Products, Online Safety Training Courses, and OSHA Training.
Course/Product Description
Title:

Writing Customer-Support Messages

SKU:PA-1005992
Format: Self-Study Course
Order:Qty:
Description:

Writing Customer-Support Messages focuses on structuring the customer-support message to have maximum clarity and effectiveness.

This course contains assignments, practice activities, and written competency exams. Similar to how college classes work, you do your assigned work on your own, then submit it to your instructor, who grades, comments upon, and returns the assignment to you. The instructor will coach you in this way until you master the skills. FYI, your instructor is also available via email or phone.

Course Outline

This course teaches you how to:

  • Interpret the customer's message
  • Acknowledge the customer's feelings
  • Assure the customer that you are working for him or her
  • State the problem
  • Explain the next step or status
  • Describe possible causes (or problems)
  • Explain remedies and actions
  • Decide the next action
  • Request further information
  • Solve the problem
  • When to escalate the contact
  • Write the subject line
  • Write the greeting
  • Explain customer actions
  • Write the next step or options
  • Write a cordial closing
  • Follow up

How To Access Your Course:

This course has 18 lessons or approximately 30 hours of study. You may complete lessons at your own pace, as long as you finish them within four months from date of registration. Instructions for accessing your course materials, plus your Instructor's contact information, will be emailed to you within two business days of registration.

About The Provider: The Business Writing Center offers 41 courses in business writing, from basic grammar to writing audit reports and software documentation.

We train business writers by coaching them through writing and revising documents to make them clear, concise, and professional.

The Center also trains and certifies corporate trainers, college faculty, and anyone interested in teaching explicit business writing skills.
Price: $295.00
More Info: Contact Us For More Information
Order:Qty:
Share This: Share on Facebook


Share on Twitter


Share on Google+


OSHA Compliance Seminar
OSHA Compliance Seminar

Workers′ Comp Training Seminar
Workers′ Comp Training Seminar

Confined Spaces Hazards: How To Limit Your Risks And Manage Permits
Confined Spaces Hazards: How To Limit Your Risks And Manage Permits

Rules For Safety Reward And Incentive Programs
Rules For Safety Reward And Incentive Programs

New Employee Safety Orientation
New Employee Safety Orientation

The Employee Safety Handbook
The Employee Safety Handbook

Safety And The Aging Workforce
Safety And The Aging Workforce

Successful Strategies For Running An ′HR Department Of One′
Successful Strategies For Running An ′HR Department Of One′

OSHA 30-Hour Compliance Course
OSHA 30-Hour Compliance Course

How Workers′ Compensation Works
How Workers′ Compensation Works

Payroll Law 2014
Payroll Law 2014

Internal Investigations Certificate Program
Internal Investigations Certificate Program

Personal Protective Equipment
Personal Protective Equipment

Safety Audit Checklists
Safety Audit Checklists

Job Safety Analysis
Job Safety Analysis

OSHA Recordkeeping Kit for Managers, Supervisors, and Employees
OSHA Recordkeeping Kit for Managers, Supervisors, and Employees

 TheSafetyTrainingCenter.net. 5755 North Point Parkway, Suite 228 | Alpharetta, GA 30022 | 770-410-0553 | support@TheSafetyTrainingCenter.net
Copyright TheSafetyTrainingCenter.net 2017 | Web Site Development by OTAU
Facebook